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TERMS & CONDITIONS

About Us

For more than twenty years, Ellenbrook Animal Clinic has been proud to call this community home. As a fully independent clinic, we’re not part of a corporate chain — and that’s exactly how we like it. Independence means we set our own standards, and ours are built around compassion, continuity, and genuinely personalised care.

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We take the time to get to know you and your pets, because they’re family to us too. Every wag, purr, and nervous little shuffle matters, and our team is here to make every visit as comfortable and caring as possible.

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At Ellenbrook Animal Clinic, you’re not just another appointment. You’re part of our community — and we’re here to support your pet’s health with heart, expertise, and a whole lot of love.

Privacy & Safety

At Ellenbrook Animal Clinic, your privacy matters to us almost as much as your pet’s wellbeing. We collect and use your personal information solely to provide veterinary services, coordinate care, and keep in touch with you about your furry (or feathered) family member.

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Sometimes we may share your details with other organisations—like referral specialists or insurance providers—but only when it’s necessary for treatment or payment. We do not share your information with external marketing companies, and we never sell your data. Ever.

 

Your trust means the world to us, and we treat your information with the same care we give your pets. 

Website Terms & Conditions & Privacy Policy

Ellenbrook Animal Clinic
Last updated: 19/3/2026

 

1. About This Website

This website is operated by Black Cat Vet Care Pty Ltd t/as Ellenbrook Animal Clinic (“we”, “our”, “us”).

By accessing or using this website, you agree to be bound by these Terms & Conditions and our Privacy Policy.

If you do not agree, please do not use this website.

 

2. Website Use

This website is intended to provide general information about our veterinary services.

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorised access to systems or data

  • Interfere with the functionality or security of the website

  • Copy, reproduce or distribute website content without permission

We may update or modify website content at any time without notice.

 

3. Medical Disclaimer

Information on this website is general in nature and is not a substitute for professional veterinary advice.

You should always consult a qualified veterinarian regarding your pet’s specific condition.

We are not liable for any loss or damage arising from reliance on information provided on this website.

 

4. Bookings & Third-Party Systems

Our website may link to third-party systems, including:

  • Online booking platforms such as (e.g. PAWZ / Covetrus Ascend)

  • External service providers

We are not responsible for the privacy practices or content of third-party platforms.

 

5. Limitation of Liability

To the maximum extent permitted by law:

  • We do not guarantee that the website will be uninterrupted, error-free, or secure

  • We are not liable for any loss, damage, or inconvenience arising from use of this website

Nothing in these terms excludes rights under the Australian Consumer Law.

 

6. Intellectual Property

All content on this website, including text, images, logos, and design, is owned by or licensed to us.

You may not use or reproduce content without prior written consent.

 

7. Privacy Policy

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

7.1 What Personal Information We Collect

We may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Address

  • Information submitted via contact forms

  • Appointment or enquiry details

  • Website usage data

 

7.2 How We Collect Information

We collect information:

  • When you submit forms on our website

  • When you contact us by phone or email

  • When you book appointments

  • Through cookies and tracking technologies

  • Through third-party platforms (e.g. booking systems)

 

7.3 How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide veterinary services

  • Manage bookings

  • Improve our website and services

  • Communicate with you (including reminders and updates)

  • Conduct marketing (where permitted)

 

7.4 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and collect analytics data.

This may include:

  • Session cookies

  • Analytics tracking

  • Advertising and remarketing cookies

You can disable cookies via your browser settings.

 

7.5 Analytics & Tracking Tools

We may use:

Google Analytics

To collect information such as:

  • Pages visited

  • Time spent on site

  • Device and browser information
     

Google Tag Manager

To manage tracking scripts and marketing tags.

These tools may collect anonymised or aggregated data.

 

7.6 Advertising & Remarketing

We may use advertising services including:

Google Ads Remarketing

To display ads to users who have previously visited our website.

Meta (Facebook & Instagram) Advertising

To deliver targeted ads and measure campaign performance.

These platforms may use cookies or pixels to track user behaviour.

You can manage ad preferences via:

  • Google Ads Settings

  • Facebook Ad Preferences

 

7.7 Third-Party Platforms

Our website is built on Wix, which may store data on secure servers.

We may also use third-party providers such as:

  • Booking systems (e.g. PAWZ / Covetrus Ascend)

  • Email systems

  • Payment systems (if applicable)

Each provider has its own privacy policy.

 

7.8 Data Storage & Security

We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.

However, no system is completely secure.

 

7.9 Access & Correction

You may request access to or correction of your personal information by contacting us.

Contact details:

Email: info@ellenbrookvet.com.au
Phone: 08 9296 9981
Address: Shop 6 / 1 Highpoint Blvd, Ellenbrook WA 6069

 

7.10 Complaints

If you have a complaint about how your information is handled, please contact us.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

 

8. Changes to This Policy

We may update these Terms & Privacy Policy from time to time.

Updates will be published on this page.

 

9. Contact Us

For any questions regarding this policy:

Ellenbrook Animal Clinic
Email: info@ellenbrookvet.com.au
Phone: 08 9296 9981
Address: Shop 6 / 1 Highpoint Blvd, Ellenbrook WA 6069

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